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1. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect our practices or changes in applicable law. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Site means you accept the updated policy.

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2. Legal Basis

We process your personal information in accordance with the Protection of Personal Information Act (POPIA), where applicable, and with other relevant privacy laws depending on your location.

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3. What Personal Information We Collect

We collect the following categories of personal information:

a. Information You Provide:

• Name, email, postal address, and phone number

• Billing and shipping details

• Account login and security credentials

• Customer support or message content

b. Automatically Collected (Usage Data):

Using cookies, pixels, and similar technologies, we may collect:

• IP address

• Device and browser data

• Page interactions and time spent

• Clickstream data

c. From Third Parties:

• Shopify: Our e-commerce platform, which helps us process orders and manage your customer account.

• Payment Processors: For processing payments (we do not store your full card details).

• Advertising Tools: Such as Meta Pixel, which may collect interaction data for personalised ads and retargeting.

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4. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Provide customer support

• Maintain your account

• Improve and personalise your experience

• Send marketing communications (if opted in)

• Monitor analytics and improve website performance

• Prevent fraud and comply with legal obligations

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5. Cookies and Tracking Technologies

We use first-party and third-party cookies, including:

• Shopify cookies (e.g., cart, checkout, secure_customer_sig)

• Meta/Facebook Pixel for retargeting ads

• Google Analytics for understanding site usage

You can control cookies through your browser settings. Blocking cookies may impact the functionality of the Site.

For a full list of cookies used by Shopify, visit:
https://www.shopify.com/legal/cookies

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6. Disclosure of Personal Information

We may share your personal data with:

We do not sell or rent your personal information. We do not knowingly share or sell information of minors under 16.

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7. Children's Data

Our Site and Services are designed for adults. While our products may be intended for use with children, we do not knowingly collect personal data from children under 18. Parents may contact us to remove a child’s data at any time.

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8. Security and Data Retention

We implement technical and organisational measures to protect your data. However, no system is 100% secure.

We retain your personal data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.

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9. Your Rights

Under POPIA or applicable laws, you may have the right to:

• Access the personal data we hold about you

• Request correction or deletion

• Object to processing

• Lodge a complaint with a data protection authority

• Opt out of marketing communications

To exercise these rights or for any privacy-related inquiries, contact us at:
📧 [Insert your official contact email here]

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10. International Transfers

We are based in South Africa but work with international service providers like Shopify and Meta, meaning your data may be transferred and processed outside of South Africa, including in Canada, the US, or the EU. These providers implement safeguards to protect your data.

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11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data:

📧 Email: xaina@consciousleetold.co.za
📍 Conscious-Lee Told, South Africa

If you are unsatisfied with our response, you may contact the Information Regulator (South Africa):
https://www.justice.gov.za/inforeg/